Privacy Policy — an888

01 / INTRODUCTION

Introduction and Scope

This Privacy Policy governs the collection, processing, storage, and sharing of personal information by an888, an internationally operated online gaming and sports-betting platform that serves players across Bangladesh and South Asia. By accessing or using the an888 platform — including our website, mobile experience, live casino, cricket betting, slot games, and crash games — you acknowledge that you have read and understood this policy.

an888 takes your privacy seriously. We apply industry-standard technical and organisational measures to ensure your personal data is handled with care. Our platform uses SSL encryption, access controls, and routine security audits to maintain a safe and reliable environment for all registered players in Bangladesh.

This policy applies to all users of the an888 platform regardless of device type. It covers information gathered via our website, in-app activity, customer support interactions, payment transactions, and promotional communications. We encourage all players to read this policy in full before creating an account or making a deposit.

02 / DATA COLLECTION

Information We Collect

an888 collects personal data through various channels when you interact with our platform. The categories of information we may collect include:

• Identity information: full name, date of birth, gender, and government-issued ID details required for account verification.
• Contact information: email address, phone number, and location details (city, region) used for account management and support.
• Financial data: payment method identifiers (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction history, deposit and withdrawal records, and account balance information.
• Technical data: IP address, device identifiers, browser type and version, operating system, session logs, and cookies.
• Behavioural data: pages visited, games played, betting activity, session duration, promotional interactions, and platform preferences.

The following table summarises the primary data types we collect, the source, and our legal basis for processing:

03 / DATA USE

How We Use Your Information

an888 processes personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. Our processing activities include:

• Account management: creating, maintaining, and securing your an888 player account, including password recovery and two-factor authentication.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, and card networks; detecting and preventing fraudulent transactions.
• Customer support: responding to your queries, complaints, and requests via our support email or in-platform messaging.
• Responsible gaming compliance: monitoring gameplay patterns to identify potentially problematic behaviour and applying self-exclusion or limit tools where appropriate.
• Marketing communications: sending you promotional offers, bonus updates, and platform news, provided you have not opted out. You may withdraw consent at any time by contacting our support team.
• Platform improvement: analysing aggregated, anonymised behavioural data to improve game offerings, site performance, and user experience across our cricket betting, slots, and live casino verticals.

04 / DATA SHARING

Sharing Your Information

an888 may share your personal data with trusted third parties only under the following strictly limited circumstances:

• Payment processors: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners process only the minimum data required to complete a financial transaction.
• Technology and infrastructure partners: hosting providers, security services, and analytics platforms that support the operation of the an888 platform under binding data processing agreements.
• Legal and regulatory requirements: if an888 is required by applicable law, court order, or regulatory authority to disclose your personal data, we will comply while taking reasonable steps to notify you where permitted.
• Fraud prevention and anti-money-laundering (AML): sharing data with specialist fraud detection services or authorities when there is reasonable evidence of financial crime or platform abuse.

an888 does not share your personal data with any party not listed above. We do not sell data to advertisers, data brokers, or any unaffiliated commercial entity.

05 / COOKIES

Cookies and Tracking Technologies

an888 uses cookies and similar tracking technologies to improve your experience on our platform. A cookie is a small text file stored on your device that helps us recognise you on return visits, remember your preferences, and measure how our services are being used.

We use three categories of cookies on the an888 platform:

• Essential cookies: these are required for core platform functions such as session management, login authentication, and navigation. They cannot be disabled without impairing your access to the platform.
• Performance and analytics cookies: these help us understand how players navigate our site, which games are most popular, and where performance bottlenecks may exist. Data collected is aggregated and anonymised.
• Preference cookies: these remember your language selection, display preferences, and other personalisation settings so you do not need to re-configure them on each visit.

06 / DATA RETENTION

How Long We Keep Your Data

an888 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Account data is typically retained for the duration of your active account relationship and for a defined period thereafter to comply with financial record-keeping and anti-money-laundering obligations.

Once the retention period has elapsed, your data is securely deleted or irreversibly anonymised. If you close your account, we will initiate data deletion within a reasonable period, subject to any outstanding legal hold obligations. You may contact our support team to inquire about the specific retention period applicable to your account data.

07 / YOUR RIGHTS

Your Data Protection Rights

As a user of the an888 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details provided at the end of this section:

• Right of access: you may request confirmation of whether we hold personal data about you and, if so, obtain a copy of that data.
• Right to rectification: you may request correction of inaccurate or incomplete personal data held about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the original purpose, subject to legal retention requirements.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time, and we will cease such processing upon receipt of your objection.
• Right to data portability: where technically feasible, you may request that we transfer your personal data to another service provider in a structured, commonly used, machine-readable format.

We will respond to all data rights requests within a reasonable period. In some cases, we may need to verify your identity before processing your request. We will not charge a fee for exercising your rights under normal circumstances.

08 / MINORS

Children's Privacy and Age Restriction

The an888 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step during account registration, and we reserve the right to suspend or close any account where a player is found to be underage.

If a parent or guardian believes that their child has provided personal data to an888 without appropriate consent, we ask that they contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete any such data from our records.

09 / POLICY UPDATES

Changes to This Privacy Policy

an888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this policy, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered users via their registered email address or a prominent notice on the platform.

Your continued use of the an888 platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend checking this page periodically to stay informed of how we protect your personal data. If you do not agree to a revised policy, you should discontinue use of the platform and contact our support team to discuss your options.